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Ammazy Group
ESEN
Talk to sales

SUPPORT / AMMAZY GROUP

Practical help.To keep you moving.

Behind every product is a team ready to help. Tell us what you need and we’ll connect you with the right business.

Request assistanceOther ways to reach us

Monday–Friday · 8 am–1 pm and 2 pm–5 pm (Argentina)

HERE TO HELP

What do you need help with?

Technical supportEquipment or settingsWarranty / returnA purchase or productRemote assistanceA remote assessment

Thirteen businesses. Shared support.

Choose how to reach us.

The way that works best for you.

Support requestSend us the details of your caseWhatsAppChat with our teamSupport email[email protected]

01 / YOUR REQUEST

Let’s get into the details.We’ll find the way forward.

Tell us what is happening so we can direct your request to the right team. If you are unsure which business to choose, select “General inquiry”.

WHAT TO HAVE READY

More detail,
a better assessment.

  • Product brand and model
  • What happens and when it started
  • Order or invoice number, if available

If you already have an open request, reply to the same email thread to continue the conversation.

Check the frequently asked questions

Tell us about your case

* Required fields
Add product detailsOptional

Priority helps us assess your case. Response times depend on the product and diagnosis.

02 / HOW WE HELP

One request. A clear path.

From your first question to the next steps.

  1. 01 /

    We listen.

    We gather your request details and connect you with the relevant business.

  2. 02 /

    We assess your case.

    Our team reviews the issue and asks for any further information needed.

  3. 03 /

    We agree on the next steps.

    We explain the solution, assistance or warranty and follow-up process.

03 / USEFUL ANSWERS

Before you ask,take a look here.

Common questions about support, warranties and follow-up.

I have a different question
What information do I need to request support?

Tell us the business unit, product or equipment, and what is happening. Include an order, invoice or serial number if available. A specific description helps us assess the issue.

When will I receive a response?

Monday–Friday · 8 am–1 pm and 2 pm–5 pm (Argentina). Response times depend on severity, the product and the information available. Select a priority and explain the impact on your operation.

How do I request a warranty or return?

Choose “Warranty / return” in the form and provide purchase details, the model and a description of the fault. Our team will review the brand and product conditions and explain the next steps before you send any equipment.

Can you help me remotely?

When appropriate, we arrange a session to review settings or diagnose issues. Choose “Remote assistance” and tell us what equipment you use and what you need to resolve. The support team will arrange the session with you.

How do I follow up on an existing request?

Reply to the same email thread or use the channel provided by our team. Include your case reference, if you have one, to keep all the information together.

What if I do not know which business unit to choose?

Select “General inquiry”. Describe the product, brand and what you need; we will connect you with the right team.

You do not need to have all the answers.

Start with what you know. We’ll help you find the right team.

Help me get started